Complaints connected to our testing and calibration laboratories as well as complaints and appeals against certification decisions are handled by our impartial quality function.
The process covers:
- Registration of complaint
- Root cause analysis as a basis for action
- Implementation and monitoring of actions
- Feedback to the complainant
- Reporting to the management team
- Reporting to the impartial advisory committee consisting of external stakeholders
Contact us
For complaints connected to Intertek Semko AB, please contact our Quality Manager Henrik Wikström.