Complaints handling process Intertek Semko AB

Complaints connected to our testing and calibration laboratories as well as complaints and appeals against certification decisions are handled by our impartial quality function.

The process covers: 

• Registration of complaint
• Root cause analysis as a basis for action
• Implementation and monitoring of actions
• Feedback to the complainant
• Reporting to the management team 
• Reporting to the impartial advisory committee consisting of external stakeholders

For complaints connected to our testing and calibration laboratories as well as complaints and appeals of certification decisions, please contact our Quality Manager Henrik Wikström: henrik.wikstroem@intertek.com